Professional Services Advisor

Trusted Advice for the Trusted Professional Services Advisor

The Professional Services Advisor program has been developed after working with professional services firms for more than twenty years, as referral partners or as clients, understanding their challenges and those of their clients. It is also informed by doctoral research into trust in the professional services context.

Professional services encompass industries providing specialised professional, scientific, and technical activities, primarily to other businesses or organisations. The Professional Services Advisor program has been developed for and specifically targeted to organisations providing engineering consulting services, management consulting services, legal services, accounting services, scientific and environmental research services, architectural and surveying services, advertising and market research services and other professional services.

According to recent research, key professional services challenges include predicting resource requirements, maintaining profitability, and the retention of employees and clients. As a result, professional services firms need to be on the lookout for some of the following telltale signs: complex operations, bureaucracy, leadership gaps, poor client retention, poor talent retention, inability to predict project resourcing needs, limited data and visibility, outdated legacy systems, ineffective change management and decreasing profitability. This program provides professional services leaders (both aspiring and incumbent) with comprehensive practical skills and tools to effectively face these challenges, covering trust and communication, leadership, services marketing and client development and retention.